Iackpot is committed to protecting every user's privacy. This document clearly explains what data we collect, how it is used, and your rights as the owner of that data.
All data transmitted between your device and iackpot's servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions.
Iackpot does not sell, rent, or trade your personal data to any third party for their own marketing purposes.
You have the right to access, correct, and request deletion of your personal data at any time through our customer support.
Your data is stored on servers protected by multiple layers of physical and digital security, including restricted access and 24-hour monitoring.
The iackpot Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) to ensure your rights are protected.
You may opt out of receiving promotional emails or marketing notifications at any time, with no conditions or complicated processes required.
This Privacy Policy ("Policy") describes how iackpot ("we", "Platform") collects, uses, discloses, and protects the personal information you provide or that we collect when you use the iackpot website and mobile app.
We take our responsibilities as a data controller seriously. Every decision regarding user data is made with your privacy and security as the priority. This Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.
Important: By registering or using the iackpot platform, you consent to the collection and use of your personal data as described in this Policy. If you do not agree, please stop using our platform and contact customer support to request account deletion.
This Policy applies to all iackpot platform users, including unregistered visitors, registered members, and VIP members. It covers all services we offer through our website and mobile app.
Iackpot collects personal data in two main ways — data you provide directly and data collected automatically while you use our platform.
| Data Type | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identity card / passport number | KYC verification and legal compliance |
| Contact Information | Email address, phone number, residential address | Account and customer support communications |
| Financial Information | Bank account number, card number, digital wallet information | Deposit and withdrawal processing |
| Verification Documents | IC / passport copy, bank statements, utility bills | KYC process and withdrawal verification |
| Support Communications | Chat records, support emails, complaints | Troubleshooting and service improvement |
When you use the iackpot platform, we automatically collect technical data to ensure the platform runs smoothly and securely:
Iackpot uses your personal data only for legitimate purposes related to the provision of our services. We will not use your data for unrelated purposes without obtaining your consent first.
Data Minimisation Principle: iackpot only collects data that is strictly necessary for the stated purposes. We do not collect data excessively or without clear justification.
Iackpot does not sell your personal data to any third party. However, there are limited situations where we need to share your data with certain parties to deliver our services effectively:
We work with trusted third-party service providers to handle specific functions such as payment processing, identity verification, cloud infrastructure, and analytics. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.
Iackpot may disclose your personal data to relevant authorities when required by law, court order, or in the context of fraud and financial crime investigations. In such situations, we will endeavour to notify you where possible, unless prohibited by law.
If iackpot is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our platform before your data is transferred and becomes subject to a different Privacy Policy.
⚠ Reminder: iackpot will never ask you to share sensitive personal information via Live Chat or unsolicited email. Be cautious of any phishing attempts claiming to represent iackpot.
Protecting your personal data is our top technical and organisational priority. iackpot implements multiple layers of security to keep your data safe from unauthorised access, loss, or misuse.
Access to users' personal data is restricted to iackpot staff who require it to carry out their duties. All relevant staff have completed data protection training and are bound by confidentiality agreements. We apply the principle of least privilege — each staff member can only access the data necessary for their specific role.
Data Breach Notification: In the event of a security breach affecting your data, iackpot will notify you and the relevant authorities within a reasonable time after the breach is identified, in accordance with applicable legal requirements.
Iackpot uses cookies and similar tracking technologies to enhance your experience, maintain login security, and understand how users interact with our platform. Below is a summary of the types of cookies we use:
| Cookie Type | Status | Purpose |
|---|---|---|
| Essential Cookies | Secure login, session verification, account security. Cannot be disabled. | |
| Functional Cookies | Remembering your language preferences, interface settings, and display preferences. | |
| Analytics Cookies | Helping us understand how users interact with the platform for improvement purposes. | |
| Marketing Cookies | Displaying more relevant promotions based on your activity on the platform. |
You can manage your cookie settings through your browser or mobile device settings. Please note that disabling essential cookies may affect your login functionality and account security.
Iackpot retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law, whichever is longer.
You may request deletion of your personal data through our customer support. However, we may be unable to fulfil a deletion request in full where retention of that data is required by law, or where there is an unresolved dispute or investigation involving your account.
As an iackpot user in Malaysia, you have the following rights regarding your personal data under PDPA 2010 and our Privacy Policy:
You have the right to know what personal data we hold about you and to request a copy. Data access requests will be processed within 21 business days.
If your personal data is inaccurate or outdated, you have the right to request a correction. You can update much of your personal information directly in your account settings.
In certain situations, you have the right to request deletion of your personal data. This is subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time. Such requests will be processed within 7 business days.
You have the right to receive your personal data in a machine-readable format for transfer to another platform upon request.
In certain situations, such as during data accuracy verification, you may request that we restrict how we process your data.
How to Exercise Your Rights: To exercise any of the above rights, contact the iackpot customer support team via Live Chat on the platform. We will verify your identity before processing your request to ensure data security.
Iackpot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features we introduce.
When we make significant changes to this Policy, we will notify you via your registered email and/or a prominent notice within the platform at least 14 days before the changes take effect. For minor changes that do not affect your fundamental rights, we may only update the "Last Updated" date at the top of this page.
Continued use of the iackpot platform after the effective date of any changes constitutes acceptance of the amended Privacy Policy. If you do not agree with the amendments, you have the right to close your account before the changes take effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
We aim to respond to all privacy-related enquiries within 14 business days. For more complex requests relating to data access or deletion, please allow up to 21 business days for us to complete the necessary verification process.
If you feel that we have not handled your complaint satisfactorily, you have the right to submit a complaint to the Department of Personal Data Protection (JPDP) Malaysia.
This Privacy Policy is to be read together with Terms and Conditions and Responsible Gaming Policy us. These documents together form your complete agreement with iackpot.